top of page

Store Policy

Welcome to Erva Store! We are committed to providing our customers with the highest quality CBD products and an exceptional shopping experience. Please read through our store policies below to ensure a smooth and enjoyable transaction.

  1. Age Restrictions: Our CBD products are intended for adults only. By purchasing from our online store, you confirm that you are at least 18 years old or the legal age for purchasing CBD products in your jurisdiction.

  2. Shipping Policy: We ship our products within the United States via USPS. Orders are typically processed and shipped within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information. Please note that delivery times may vary depending on your location and chosen shipping method.

  3. Returns and Refunds: Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a full refund or exchange. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. Shipping costs for returns are the responsibility of the customer, and original shipping fees are non-refundable.

  4. Damaged or Incorrect Products: In the unlikely event that you receive a damaged or incorrect product, please get in touch with our customer service team within 7 days of delivery. We will arrange for a replacement or refund and cover the cost of return shipping for damaged or incorrect items.

  5. Payment Methods: We accept all major credit cards and other secure payment methods. All transactions are processed through a secure, encrypted platform to protect your personal information.

  6. Legal Disclaimer: Our CBD products are derived from hemp and contain less than 0.3% THC, as mandated by federal law. However, we cannot guarantee that our products are legal in every state or jurisdiction. It is the responsibility of the customer to research and understand the specific laws and regulations regarding CBD in their location.

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to our store policies. If you have any questions or concerns, please do not hesitate to contact our customer service team for assistance.

Customer Care

At Erva, we are dedicated to providing our customers with the highest quality products and exceptional customer service. We understand that your satisfaction is our top priority, and we strive to create a seamless and enjoyable shopping experience. Please review our Customer Care Policy below, which outlines our commitment to you and the services we offer.

  1. Expert Assistance: Our knowledgeable and friendly Customer Care team is available to answer any questions you may have about our products, assist with placing orders, or help with any concerns that may arise. You can reach us via email, phone, or live chat during our regular business hours.

  2. Product Inquiries: We are committed to providing accurate and detailed information about our products. If you have questions about product ingredients, usage instructions, or any other product-related concerns, our Customer Care team is here to help.

  3. Order Processing: We aim to process and ship all orders within 1-3 business days. In the event of a delay or issue with your order, our Customer Care team will promptly notify you and work to resolve the issue as quickly as possible.

  4. Returns and Exchanges: We stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied with a product, you may return it within 30 days of receipt for a full refund or exchange, subject to our Returns and Refunds Policy. To initiate a return or exchange, please get in touch with our Customer Care team for assistance.

  5. Feedback and Suggestions: Your feedback is valuable to us. We encourage you to share your thoughts, suggestions, and experiences with our products and services. Your input helps us improve and better serve our customers.

Privacy & Safety

We take your privacy and security seriously. All personal information you provide to us is handled with the utmost care, and we will never share, sell, or rent your information to third parties without your explicit consent. For more information, please review our Privacy Policy.

Wholesale Inquiries

At, we are proud to offer a comprehensive wholesale program for businesses and retailers interested in carrying our exceptional products. Our commitment to quality and customer satisfaction extends to our wholesale partners, ensuring that you receive the same high standards of service and support that our customers have come to expect. If you want to join the family and expand your product offerings with our premium CBD and wellness products, please contact our dedicated Wholesale Inquiries team. We will work closely with you to understand your unique business needs and provide you with a tailored wholesale solution, including competitive pricing, order management, and ongoing support. Let's grow together and bring the remarkable benefits of products to even more customers nationwide!

At Erva, our customers are at the heart of everything we do. We are committed to providing you with the best possible shopping experience, and we welcome your comments and suggestions on how we can continue to improve. If you have any questions or concerns, please do not hesitate to reach out to our Customer Care team for assistance.

Payment Methods

Payment Methods

- Credit / Debit Cards

bottom of page